Data protection
The protection of personal data and thus your privacy is taken very seriously by us. We at Fit Reisen Group GmbH, the operator of this website, want to use this privacy policy to convince you that your data are safe with us and inform you of the data we use to give you a special and inspiring experience. To protect your privacy, it is a matter of course for us to comply with privacy laws and regulations.
Responsible body and data protection officer
We, the Fit Reisen Group GmbH, Ferdinand-Happ-Str. 28, 60314 Frankfurt, Tel. +49 (0) 69 40 5885-0, info@fitreisen.de, www.fitreisen.de are responsible persons acc. Article 4 (7) of the EU General Data Protection Regulation and legally required to inform you of the purpose, scope and nature of the collection and use of your personal data.
If you have any questions about this statement or the handling of personal data in our company, you can contact our external data protection officer at:
Klaus Pampuch
Unterbörsch 40c
51515 Kürten
www.five.consulting
Collection and storage of personal data and nature and purpose of use
Personal data are individual details about personal and factual circumstances of a certain or determinable natural person, ie all data that can be personally referred to you. In the following we show which personal data we collect and when.
If you browse our websites or use our apps
When you visit our website or use our apps, the so-called browser used on your device will automatically send information to the server of our website.
This information is temporarily stored in a so-called log file. Log files log all requests and requests of site visitors and error messages of a website. These are the following data, which are collected without your intervention and stored until the automatic deletion:
IP address of the requesting computer,
- Date and time of access,
- Name and URL of the retrieved file,
- Website from which access is made (referrer URL),
- used browser and, if applicable, the operating system of your computer as well as the name of your access provider.
- When you use our website, the following information is also stored
- Travel preferences and activities,
- Information about your surfing behavior on our websites and the use of our apps,
- Information about when you click on any of our advertisements and items, including those displayed on or linked to other organizations’ websites,
- Information about the way you access our digital services, including operating system, IP address, approximate location of the IP address, online identifiers, and browser details.
- social preferences and general interests and activities.
- Travel preferences and activities,
- Information about your surfing behavior on our websites and the use of our apps,
- Information about when you click on any of our advertisements and items, including those displayed on or linked to other organizations’ websites,
- Information about the way you access our digital services, including operating system, IP address, approximate location of the IP address, online identifiers, and browser details.
- social preferences and general interests and activities,
Contact details that you provide when you contact us, such as by e-mail, post and telephone or through social media such as: For example, your name, username, e-mail address, phone number and other contact information, - Comments and opinions that you provide us with in the course of the contact, e.g. by e-mail, telephone, mail or by completing an online form
- Details of the emails and other digital communications that you send to us or that we send to you and that you open, including any links contained therein that you click and
- Your feedback and your contributions, for example, in customer surveys.
- Travel preferences and activities,
- Information about your surfing behavior on our websites and the use of our mobile apps,
- Information about when you click on any of our advertisements and items, including those displayed on or linked to other organizations’ websites,
- Information about the way you access our digital services, including operating system, IP address, approximate location of the IP address, online identifiers, and browser details.
social preferences and general interests and activities, - Contact details that you provide when you contact us, such as by e-mail, post and telephone or through social media such as: For example, your name, username, e-mail address, phone number and other contact information,
- Details of the emails and other digital communications that you send to us or that we send to you and that you open, including any links contained therein that you click
- Your feedback and your contributions, for example, in customer surveys,
- Information about your purchases, eg. What you bought, when and where you bought it, how you paid, and credit or other payment information,
- Your booking data such as destination and course,
- Information about travelers including passport details and other identification information,
- Insurance data,
- relevant medical data as well as any special, dietary requirements or other requirements for religious reasons and reasons of physical impairment and
- Username and in encrypted form your password information so that we can protect your account.
- If you are offered the option to log in with the social network credentials, such as: Facebook, we do not receive your password or other login information for these accounts. We will only receive your e-mail address and, if provided, your name. We will not post anything on your social network or to your friends, followers or contacts without your consent.
- We may use personal information from other sources, e.g. Of companies providing information and data, trading partners, service providers, service providers and public registers.
- Your insurance company, its agents, and healthcare professionals may exchange relevant personal information and special categories of personal information with us in circumstances where we must act on your behalf or in the interests of other customers or in an emergency.
- When you log in with your social networking credentials to interact with our platforms and online services, such as: For example, to connect to Facebook, Google+ or Twitter, you agree to share your information with us. For example, your name, your e-mail address, your date of birth, your location and other information that you would like to share with us. We will not post anything on your social network or to your friends, followers or contacts without your consent.
- Your exact location will not be determined by your IP address. However, you may be able to tell us the location through social networks, or explicitly through the site’s features.
- Information Provided by Other Users: Sometimes, other visitors to our website or users of our app report information about you. If users of our website or app wish to invite you to use our website or app, or if they wish to share information about our service or offers with us, we will use the personal information that you provide to us about them to support. However, we only do this if these users indicate that you have consented to such communication with you.
- We use personally identifiable information you provide about others, such as: B. travelers
- By submitting personal information to other people, you must be sure that they agree and that you may submit the information. If necessary, you should also ensure that these people know how their personal information could be used by us.
- to settle payments,
- to provide insurance benefits,
- to meet legal requirements,
- to ensure a faultless connection of our website,
- to ensure system security and stability,
- to ensure a comfortable, inspiring and customized use of our website,
- to manage and continuously improve the use of our websites, apps, customer loyalty and customer recognition
- programs and other services,
- to conduct market research and internal development,
- to further develop and improve our product range, services, shops and IT systems, our safety precautions, our
- know-how and the methods of our communication with customers,
- to display and send you travel proposals and offers through relevant direct marketing according to your interests,
- to send electronic advertisements through our account services,
- to use your approximate location to target content on our website and direct marketing activities that are
- relevant to the area, city, state, or country from which you use that device,
- to provide products and services that you request or purchase from us,
- to communicate with you about the services we offer and to handle requests, problems or complaints that you or other users have,
- in order to get in touch with customers and in general to make the contact with customers ideal and, for
- example, to be able to answer queries qualified at the highest level,
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to give you the opportunity within a so-called Serf service portal to view and change the data stored with us,
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In order to help other customers to choose travel, we will publish comments and ratings on our website anonymously,
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to protect your personal information and to detect and prevent fraud, other crimes and the misuse of services,
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to manage and optimize competitions and promotions so they are ideally played
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to prevent misuse of the contact form and to ensure the security of our information technology systems,
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To respond to and manage security incidents, disruptions, or other similar occurrences, this may include: a. be of a medical or insurance nature,
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to optimally manage, design and constantly improve billing processes and processes internally and at external interfaces,
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to better understand you as a customer and thereby provide you with services and communication with maximum benefit and
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to comply with statutory requirements, such as for inquiries from governments or law enforcement agencies conducting investigations.
Our legitimate interest follows for the aforementioned purposes. We do not use the data collected during the browsing with the purpose to draw conclusions about the person of the visitor of our Internet site.
In addition, we take appropriate measures and regular checks to ensure that the data we collect can not be viewed or tapped by third parties.
Marketing activities with your consent
From time to time we would like to send you offers and news about our products and services in various ways, such as: B. by e-mail, by messenger or by phone. We would also like to send you information about products and services of other companies or from affiliates who we believe will be of interest to you.
When you book or register with us, we will ask you if you would like to receive marketing communications. We will verify your marketing information contact information provided to us online again. So we ask you z. For example, when registering for e-mail marketing, they should be confirmed in the so-called double opt-in procedure. This means that we will not send you e-mail marketing communication until you activate the sent link.
We will only do so if you have previously agreed to receive this marketing communication.
The consent is only valid for persons over 16 years. By consent, we assume that the applicant is over the age of 16 or has a valid consent from the legal guardian.
You may withdraw your consent in whole or in part. If you no longer wish to receive advertising, you can also inform us. Of course, the choice is entirely up to you. But if you tell us you do not want to receive marketing information, you’re missing out on great deals.
However, you might still receive service-related communications from us. For example, confirmation of bookings you make with us and important information about the use of our products and services.
Product recommendations by e-mail
As a customer, you will receive regular product recommendations from us by e-mail. You will receive these product recommendations regardless of whether you have subscribed to a newsletter or you have consented to the marketing communication by e-mail. In this way, we want to provide you with information about products from our offering or those of our affiliates that you may be interested in based on your recent purchases from us. We comply strictly with the legal requirements. If you no longer wish to receive product recommendations by e-mail from us, you can object to this at any time. Just use the links in the footer of the product recommendations to manage your settings.
Personalization of browsing experience
We want to ensure that marketing communications (including online advertising) related to our products and services and those of our affiliates, suppliers and trading partners are tailored to your interests.
In order to do so, we use the personally identifiable information you provide to better understand your interests so that we can try to predict which other products, services and information you might be most interested in. This allows us to tailor our communication to make it more relevant to you. We use existing information, such as e-mail receipt and read receipt, computer and Internet connection information, operating system and platform, your order history, your service history, the date and time you visited the homepage, products that you viewed. This analysis and evaluation helps us to better understand you as a customer and allows us to offer you personalized offers and services. Our goal is to make our advertising, offers and travel inspirations more useful and interesting for you, d. H. To offer you products and services that better meet your needs as a customer.
Security
We use the popular SSL (Secure Socket Layer) method within the site visit, in conjunction with the encryption level supported by your browser. In general, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we’ll use 128-bit v3 technology instead. Whether a single page of our website is encrypted is shown by the closed representation of the key or lock icon in the lower status bar of your browser.
We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
However, we point out that data transmission over the Internet (for example, when communicating via unencrypted e-mail) may have security vulnerabilities. A complete protection of data from access by third parties is therefore not possible.
Deletion of data
We store your personal data only for as long as it is necessary for the purposes set out in this privacy policy and / or to comply with statutory retention requirements. After this period, we will delete personal information in a secure manner. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymize that data.
Updating your data and right of objection
If your personal data are based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO are processed, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 DSGVO, provided that there are reasons for this arising from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right of objection, which is implemented by us without stating a particular situation.
Take us by e-mail datenschutz@fitreisen.de or by mail Fit Reisen Group GmbH, Department of Data Protection, Ferdinand-Happ-Str. 28 in 60314 Frankfurt, Germany, you may object to the storage of your personal data at any time. In such a case, the conversation can not continue.
Disclosure of personal data
to suppliers and trading partners
In order to provide you with the products and services you require, we must share personal information about your requested or booked travel services with suppliers and trading partners, including but not limited to: Airlines, hotels, tour operators, car rental agencies, destination agencies, travel insurance companies and, if necessary, travel agents and intermediaries involved.
We only share the minimum of personal information that enables our suppliers and trading partners to provide their services to you and us.
to authorities and other parties for legal reasons
We may need to disclose personally identifiable information in order to fulfill our legal obligations and protect or defend our rights. This applies in particular to legal obligations to protect assets or to provide security.
In order to be able to travel, it is sometimes mandatory (as required by law at the country of departure and / or destination) to disclose and process your personal information for purposes of immigration, border control, security and counter-terrorism, or any other purpose.
Some countries only grant a travel authorization when you provide your enhanced passenger information (for example, Caricom API data and US Secure Flight data). These conditions may vary depending on the destination. We recommend that you check this case by case.
We must comply with these regulations so that your journey runs smoothly.
within the Fit Travel Group
We are allowed to exchange personal information within the Fit Travel Group. These include our subsidiaries (that is, our owned or controlled organizations) or our parent companies (that is, organizations in whose possession we control them) and their subsidiaries.
Personal data is shared for the purpose of sharing services to optimize customer value. The scope of the disclosure is kept as low as possible in order to achieve the purpose.
To buyers of our company or affiliates
Personal data may be transmitted and passed on to purchasers or potential buyers of our company, our subsidiaries and our parent companies and their subsidiaries or their assets. For potential buyers, this happens only in anonymous form.
To service providers, consultants and in cases of detection of criminal activity
We provide personal information to third parties who provide services to us. For example, external service providers help us to support our IT infrastructure, process your payments on our behalf, provide analytical information for us about our products, services and marketing, and provide professional services in the field of data storage and linking, marketing, market research, Processing payment transactions and providing products and services. These third parties will only gain access to your personal information under our direction and are required to protect your information. In some cases, such service providers collect Personal Data as a standalone processor (controller) to fulfill their own contractual obligations to you, for example, by selecting a particular payment method to process your payment.
If we share personal information with other organizations, we require them to keep the information secure. You may not use your personal information for your own marketing purposes.
We only pass on your personal data to third parties in the sense of order processing if:
- You your according to Art. 6 para. 1 p. 1 lit. a DSGVO have given express consent to this
- the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO is required to assert, exercise or defend legal
- claims and there is no reason to believe that you have an overriding interest in not disclosing your data,
- in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c DSGVO there is a legal obligation
- this is legally permissible and, according to Art. 6 para. 1 sentence 1 lit. b DSGVO is required for the execution of contractual relationships with you,
- this is allowed us, for example, by a legitimate interest.
international transmission of your personal data
Personal data collected by us may be transferred to countries outside your country of residence and stored there. Data can be transmitted from the EEA, mainly to give our employees and partners in those countries access to the data. If you book holidays at a destination outside the EEA, your data will also be transmitted to the respective hotel and / or to providers of excursions at this destination, as well as other service providers and possibly intermediaries and trading partners. Some of these countries offer a different level of protection in relation to personal data and, in some cases, less protection than in the country in which you normally reside. We take reasonable steps to ensure that your personal information is treated in a secure manner and in accordance with applicable law and this Privacy Policy. If data are transmitted outside the EEA and if they are destined for a lobbyist, service provider, buyer or seller in a country to which no decision on adequacy by the EU Commission applies, this data is provided by the standard contractual clauses approved by the EU Commission, a appropriate Privacy Shield certification or the corporate rules that are binding on the data-processing body.
Links to other websites
Our websites or mobile apps may contain links to websites of other organizations that have their own privacy policies. Please be sure to carefully read the Terms of Use and Privacy Policy before posting personal information to any other organization’s website, as we assume no responsibility or liability for any websites of other organizations.
Cookies
We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not damage your device, do not contain viruses, Trojans or other malicious software.
In the cookie information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity.
On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our page.
In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it will automatically recognize that you have already been with us and what inputs and settings you have made, so you do not have to re-enter them.
These cookies are automatically deleted after a defined time.
The data processed by cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO required. If you have given us consent, the legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a note always appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all features of our website.
Types of cookies
The cookies we store are called “first-party cookies”. Cookies filed by parties other than us are called “third party cookies”. Third Party Cookies may provide external features or properties on the Website or through the Website (such as advertising, interactive content and analytics). Those parties depositing these third-party cookies can recognize your device, both when visiting the website in question and when visiting certain other websites.
We use first-party and third-party cookies for several reasons. Some cookies are necessary for technical reasons to make our website or app work; We call them “essential” or “essential” cookies. With the help of other cookies, we can also track and serve the interests of our users to improve their experience on our website or our app. Third parties use cookies through our website or our app for advertising, analytical and other purposes. This will be described later.
Specific types of first and third party cookies that are placed through our website or app and the purposes that they serve are described in the following lines (please note that specific cookies are stored according to the specific website or our app that you can vary):
Essential Website Cookies: These cookies are essential to provide you with services available through our website or app, as well as to use some of their features, such as: access to safe areas.
Performance and Functionality Cookies: These cookies are used to improve the performance and functionality of our website or app, but they are not required for their use. However, certain features may not be available without these cookies.
Analytics and Personalization Cookies: These cookies collect information that is used either in aggregate form to give us insight into how our website or app is being used, or how effective marketing campaigns are, or to use our website or app for you can customize.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They fulfill certain functions, e.g. Preventing the same ad from showing up over and over again ensures that advertiser advertisements are displayed correctly and, in some cases, selects the ad that suits your interests.
Social Cookies: These cookies are used to help you share the pages and content that you think are most interesting on our website or app through external social networks and other websites. These cookies can also be used for advertising purposes.